Privacy Policy
AWR Alloy Wheel Refurbishment ("we", "our", "us") is committed to protecting and respecting your privacy. This policy outlines how we collect, process, and protect the personal data you provide to us through our website (awrwheelrepair.co.uk) and at our physical workshop at 4 Gledhill Road, Bradford, BD3 9LX
1. Information We Collect From You
When you interact with our website or use our services, we may collect and process the following data:
- Contact Information: Name, telephone number, and email address provided via our quote request form
- Vehicle Data: Vehicle make, model, registration mark, and photographic images of your wheels or vehicle submitted for quotation purposes
- On-Site Security Data: Video footage recorded via our enclosed 24/7 CCTV surveillance system when your vehicle is stored on our premises
- Technical Data: IP address, browser type, and operating system collected automatically via essential website cookies
2. How We Use Your Personal Data
We use the information held about you in the following ways:
- To review the damage to your wheels and communicate accurate service quotes
- To carry out vehicle wheel refurbishment, tyre fitting, straightening, or styling as requested
- CCTV monitoring is used strictly to ensure the secure handling, protection, and safety of customer vehicles while kept inside our enclosed workshop premises
- To contact you regarding updates on your vehicle collection timeline
3. Data Retention & Security
- Form Submissions: Contact details and uploaded photos are kept securely on our mail servers for a maximum of 6 months after quote delivery unless you proceed with a booking
- CCTV Footage: Enclosed surveillance footage is automatically overwritten on a rolling 30-day cycle unless required for legal or insurance verification
- Data Security: All digital infrastructure is secured using SSL/TLS encryption protocols to protect form submissions from unauthorized access
4. Third-Party Sharing
We do not sell, trade, or lease your personal identification data to third parties. Data is only shared with legal authorities or insurance providers if required to fulfill a legal obligation or settle an active premise incident claim
5. Your Rights Under UK GDPR
You have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request the complete deletion of your data from our systems
For all data enquiries, please contact our data coordinator at awr.alloys@gmail.com or visit us in person at 4 Gledhill Road, Bradford, BD3 9LX
